1.监控一线及二线员工的工作绩效，确保运营目标的达成。

2.提供现场答疑，电话监听，业务辅导。

3.培训及指导员工。

4. 参与员工的月度，季度及年度的绩效考核。

5.对业务流程及业务数据分析并提出改善建议

岗位职责和要求：

1、口齿清晰，普通话流利，性格开朗热情，积极向上；

2、接受销售性质，具备良好的抗压和沟通交流能力；

3、具备较强的目标感和上进心（可向管理岗位发展）；

4、有电话呼出工作经验或者信贷产品业务经验者；

岗位职责和要求：

1、口齿清晰，普通话流利，性格开朗热情，积极向上；

2、接受销售性质，具备良好的抗压和沟通交流能力；

3、具备较强的目标感和上进心（可向管理岗位发展）；

4、有电话呼出工作经验或者信贷产品业务经验者；

1、大专及以上学历，3年以上行业工作经验，美团业务管理经验优先；

2、管理20人以上团队者优先考虑；

TL岗位

Qualifications:

1. Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

2. 5 Years above and proven experience as a team leader or supervisor in a customer service environment.

3. Excellent communication and interpersonal skills.

4. Strong leadership and team management abilities.

5. Proficiency in using customer service software and tools to provide analysis and action plan proposed.

6. Ability to handle stressful situations and remain calm under pressure.

7. Strong problem-solving skills and the ability to make decisions quickly.

8. Knowledge of both non-voice services(chat/portal/email) and hospitality industry, and their standards.

9. Ability to work flexible hours, including weekends and holidays.

10. Fluency in English; knowledge of other languages is a plus.